Welcome!

We would like to offer you a very warm welcome to our Shine Bury St Edmunds support group. We offer a safe space for birth mothers who are no longer able to live with their children.

Shine Bury St Edmunds is run by volunteers who really want you to feel safe and comfortable when you come along.

We do not have a referral form but just ask that we can have your name and a phone number so that we can contact you if we need to.

The group is open to all birth mothers, no matter how much time has passed since your child or children were permanently removed from your care.

We do ask that you wait until the final court hearing has been held, and that the final decision has been made that your children will be placed elsewhere, before you come along.

We know that making the first steps to come to a group can be really hard and so we encourage all mothers to help to make each other feel welcome.

There is no room for judgement or blame here and we ask that you treat others with the kindness that you would wish to be shown to yourself.

Whatever the reasons, all of the birth mothers attending the group have had children removed from their care. We understand that some mothers may be very distressed and angry about this. Whilst we will do our very best to help you with these feelings, the group purpose is to offer support, rather than to blast social services.

Some people may wish to share their experiences with other group members, but some may prefer to keep these details private. No one should be made to feel that they have to share information about themselves that they do not want to. We ask that all group members respect each other’s wishes. All information shared is confidential and should not be discussed outside of the support group.

Shine BSE Privacy Policy

Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

hello@shineburystedmunds.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:

Names and contact details
Information relating to compliments or complaints

We collect or use the following information to receive donations or funding and organise fundraising activities:

Names and contact details
Addresses
Payment or banking details
Donation history

We collect or use the following personal information for service updates or marketing purposes:

Names and contact details
Donation history

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

We also collect or use the following information for dealing with queries, complaints or claims:

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

We only ask for your name and contact details so that we can let you know about group arrangements. We delete this information if you decide to leave the group.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated Feb 2026

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